1. General Information
All orders are subject to product availability. If an item is not in stock at the time you place your order, we will notify you and refund you the total amount of your order, using the original method of payment.
Dear customers, due to logistical constraints, we’re unable to combine wholesale or other website discounts with the shipping gifts.
Dear customers, please, note that due to website constraints, we’re unable to combine wholesale or any other website discounts with the shipping gifts.
You can still use the gifts separately, without and additional discounts applied. (1 option to choose only)
2. Delivery Location
Items offered on our website are only available for delivery to addresses in the United States, International shipping is also available for special countries. The list of countries can be viewed on the checkout page in the country of delivery column. If your country is not on the shipping list, please contact our customer service for more information.
3. Delivery Time
Please, check the important update regarding potential delays in delivery timeframes, especially during the holiday season. Both our standard shipping speed and order processing times may experience longer durations within this period, with any possible delays primarily attributed to the actions of your local shipping carrier and provider. Rest assured, you need not be concerned about your shipment status. If you have any questions or require further updates about your expected delivery time and area, please feel free to respond to our customer support team.
Rest assured, we are committed to serving your orders promptly and efficiently.
Unless there are exceptional circumstances, we make every effort to fulfill your order within 2 business days of the date of your order. Business day mean Monday to Friday, except holidays.
Date of delivery may vary due to carrier shipping practices, delivery location, method of delivery, and the items ordered. Products may also be delivered in separate shipments.
4. Shipping Costs
Shipping costs are based on the weight of your order and the delivery method. To find out how much your order will cost, simple add the items you would like to purchase to your cart, and proceed to the checkout page. Once at the checkout screen, shipping charges will be displayed.
Additional shipping charges may apply to remote areas or for large or heavy items. You will be advised of any charges on the checkout page.
Sales tax is charged according to the province or territory to which the item is shipped.
5. Damaged Items in Transport
Dear customer, please, note that in case your order is going to be forwarded by your local shipping company outside the US territory, You’re responsible for any returns, loss, or damage, that happened during the transportation to your country. This order is non-refundable and not acceptable for any support claims.
Please, note that your order could be split in separate shipments with different tracking numbers (automatically) by the fulfilment operator.
If you have any questions about the delivery and shipment or your order, please contact us.
- Exclusive to wholesale customers, these rules apply to orders exceeding $500 in total value. Shipping Cost Calculation for Wholesale:
- Shipping costs for wholesale orders are determined by the total weight of the order.
- After the order is placed and packed, the weight will be determined, and shipping costs will be calculated based on current carrier rates.
- Once the shipping cost is calculated, a separate invoice will be sent to the customer for shipping charges.
- The order will be dispatched only after the shipping invoice is paid in full.
- After receiving the payment for the shipping invoice, orders will be processed and dispatched within 3-7 business days.
- Orders are packed with high-quality protective materials to ensure products arrive in perfect condition.
- Packaging will be discreet, without price indications, suitable for direct drop shipping.
- Once dispatched, a tracking number will be provided via email. Customers are responsible for monitoring their shipment and coordinating with the courier for delivery specifics.
- Some areas might have restricted access or may incur additional shipping fees. Customers will be notified if their delivery address is affected.
- All shipments will be insured. The cost of insurance, if any, will be included in the separate shipping invoice.
- International orders may be subject to customs duties and taxes. These charges are not included in the shipping invoice and are the responsibility of the customer.
- Returns for wholesale orders are accepted within 14 days of delivery. Items must be in their original condition and packaging.
- The customer bears the return shipping costs unless due to an error on our part or a defective product.