1. Salon cleanliness. Make sure that your hairstylists are diligent enough to timely tidy their working spaces. Hair dye spots, the hair on the floor, greasy hairbrushes - all these things are total gross and they can scare your clients away! Pay attention to the fact that some clients check hidden areas, such as the top of shelves. Don’t let the dirt and dust spoil the client’s experience.
2. What else can scare your clients? Feeling that they are not being looked after or being simply ignored. You should know the situations when during the exposure period of a hair dye, a hairstylist behaves himself as if he has a lunch break, leaving the client completely alone. Such situations are always very disappointing and annoying. Unsatisfied by a negligent hairstylist client definitely won’t visit your salon anymore!
3. Rudeness. Be attentive as not all of your stylists and even receptionists can be actually nice. Ask the unsatisfied client about the attitude of salon personnel to him. Pretty often, rude or impolite workers are the reason why the client leaves your salon for good!